🚀 Remote Help in Intune – Setup, Roles & How to Avoid the UAC Black Screen
If you’re still using Quick Assist in enterprise environments, it’s time to move forward. With Remote Help in Intune , you get: ✅ Entra ID integration ✅ Role-based access control (RBAC) ✅ Elevation support ✅ Auditing and logging 🔔 Important: Starting June 2026, Remote Help is included in Microsoft 365 E3 and E5 licenses — removing the need for separate licensing and making it the natural choice for enterprise remote support. 🔐 Step 1 – Assign Required Roles (Important!) Before anything else, you must assign the correct roles. Navigate to: Intune admin center → Tenant administration → Roles ✅ Recommended roles: Help Desk Operator Remote Help Operator (if available in your tenant) Required permissions: Remote Help usage Device interaction User support capabilities 👉 Without proper role assignment, Remote Help will either fail or run in limited mode. Step 2 – Enable and Configure Remote Help Go to: Intune admin center → Tenant administration → Remote Help Enable the following: ✅ En...