Tech Trends and Insights

If you’re still using Quick Assist in enterprise environments, it’s time to move forward. With Remote Help in Intune , you get: ✅ Entra ID integration ✅ Role-based access control (RBAC) ✅ Elevation support ✅ Auditing and logging 🔔 Important: Starting June 2026, Remote Help is included in Microsoft 365 E3 and E5 licenses — removing the need for separate licensing and making it the natural choice for enterprise remote support. 🔐 Step 1 – Assign Required Roles (Important!) Before anything else, you must assign the correct roles. Navigate to: Intune admin center → Tenant administration → Roles ✅ Recommended roles: Help Desk Operator Remote Help Operator (if available in your tenant) Required permissions: Remote Help usage Device interaction User support capabilities 👉 Without proper role assignment, Remote Help will either fail or run in limited mode. Step 2 – Enable and Configure Remote Help Go to: Intune admin center → Tenant administration → Remote Help Enable the following: ✅ En...

🆕 What’s New in the Report ✅ Confidence Level A new column indicates how safe it is to deploy Secure Boot certificate updates. High confidence → Safe to auto-deploy Under observation → Test before rollout No data observed → Manual validation required Temporarily paused → Known issues — take no action Not supported → Cannot be updated automatically 👉 This significantly reduces the guesswork when planning updates. 🔑 Secure Boot Trust Configuration Shows how the device validates boot components: Microsoft only Microsoft + OEM 👉 This helps explain why some devices appear “Up to date” even when certain certificates are missing. 🔍 Interactive Certificate Status The Certificate status field is now clickable. 👉 You can now drill down and see: Which certificates are missing Which certificates are applicable Previously, only a generic status was shown — now you get full visibility. 🚨 Alerts A new column highlights issues per device. 👉 This helps you quickly identify: Devices that ...

BitLocker Recovery Loop Guide 🛠️ BitLocker Recovery Loop – Enterprise Troubleshooting Guide This guide explains how to troubleshoot repeated BitLocker recovery prompts after BIOS, TPM, Secure Boot or hardware changes in enterprise environments. 💡 Root cause: TPM PCR mismatch (especially PCR7 related to Secure Boot) after firmware or boot configuration changes. 🧠 Root Cause Explained (Important) BitLocker uses TPM PCR measurements to verify boot integrity. When firmware, Secure Boot or boot configuration changes, the TPM measurements no longer match → BitLocker triggers recovery mode. BIOS/UEFI update changes firmware measurements Secure Boot keys or DB/DBX changes TPM firmware update or reset Boot order / UEFI configuration changes Docking station affecting hardware hash 🌲 Decision Tree 1. Does BitLocker ask for recovery every boot? → Yes: TPM integrity issue (PCR mismatch) 2. Did it start after BIOS/firmware update? → Yes: Suspend ...

📌 Description This guide focuses on a critical Windows Intune component: Intune Management Extension (IME) . IME is responsible for Win32 app installations, PowerShell scripts, and proactive remediations. Detection scripts can either prevent remediation or intentionally trigger maintenance tasks.   🚀 Features IME health monitoring Automated log cleanup Detection of stalled Win32 processing Safe reset scenarios   🛠️ Prerequisites Device enrolled in Intune Proactive Remediations enabled Scripts running as SYSTEM Detection – IME Service Health ⧉ $service = Get-Service -Name IntuneManagementExtension -ErrorAction SilentlyContinue if (-not $service) { exit 1 } if ($service.Status -ne "Running") { exit 1 } exit 0 Remediation – Restart IME Service ⧉ Restart-Service IntuneManagementExtension -Force -ErrorAction SilentlyContinue Detection – Log Cleanup (Always Ru...

📌 Description This PowerShell script is used to extract the Windows Autopilot hardware hash (HWID) from a device and save it as a CSV file directly to a USB drive . Each file is created with a unique filename based on device model, serial number, and timestamp. During execution, you are prompted to enter a Group Tag . The Group Tag is written directly into the CSV file and is later used by Windows Autopilot to automatically assign the device to the correct device groups, deployment profiles, and Microsoft Intune policies. This approach is commonly used when manually collecting hardware hashes instead of paying a hardware vendor to unpack devices and pre-register them in Autopilot. By extracting the HWID in-house (for example during OOBE) and saving it to USB, organizations can reduce costs , keep full control , and still ensure devices are fully prepared for automated deployment.   🚀 Features Extracts Windows Autopilot hardware hash (HWID) Automatically adds a...

  Overview The RemoveMicrosoftCopilotApp policy allows IT administrators to uninstall the built‑in Microsoft Copilot app from Windows devices in a controlled way. The goal is to provide one unified Copilot experience , typically Microsoft 365 Copilot. Requirements This policy applies only when all of the following are true: Microsoft 365 Copilot is installed Microsoft Copilot was not installed by the user Microsoft Copilot has not been launched in the last 28 days Windows 11 version 25H2 with KB5083769 or later Supported editions: Pro, Enterprise, Education, IoT Enterprise Policy Paths (CSP) You can configure the policy either per user or per device: User scope ./User/Vendor/MSFT/Policy/Config/WindowsAI/RemoveMicrosoftCopilotApp Device scope ./Device/Vendor/MSFT/Policy/Config/WindowsAI/RemoveMicrosoftCopilotApp Configuration Format: Integer Allowed values: 0 – Removal disabled 1 – Removal enabled When set to 1 , the Microsoft Copilot app is uninstalled automatically . Users c...